Contact Center Virtual Agents: Trends, Best Practices, & Providers
GenAI Can Help Companies Do More with Customer Feedback GenAI empowers agents to become instant experts in the consumer they’re serving and the specific questions they’re handling. For example, 61 percent of customer service and support leaders expect headcount reductions of only five percent or less due to GenAI. It should also be able to analyze historical customer service conversations with AI to discover what priorities the brand should address. For example, a customer messages a company’s support chatbot and is upset about a delayed refund for shoes that the…
Read More